IT Support Specialist | Full Stack Developer | Sydney, Australia
Email: auqib@yahoo.com | Phone: +61 410 640 296 | LinkedIn | Portfolio
📄 Download ResumeExpert in managing intricate technical systems with extensive experience as a Computer User Support Specialist. Proven troubleshooting skills lead to enhanced system performance and increased user satisfaction. Effective communicator, ensuring users understand and utilize software and hardware efficiently.
Sydney, Australia | 05/2024 - Present
• Configure and manage Cisco Meraki firewalls, switches, and wireless access points to ensure secure and reliable connectivity
• Create and maintain VPNs and VLANs to optimize network segmentation and secure remote access.
• Monitor performance using SNMP-based platforms (AKIPS), proactively identifying and resolving network issues
• Assist in incident response, root cause analysis, and resolution to minimize business impact
• Conduct system patching and compliance checks in line with PCI DSS and IT security standards
• Collaborate with stakeholders to deliver new store/site deployments, including full network setup and testing
• Maintain detailed network documentation for provisioning, troubleshooting, and compliance audits
• Providing L2 and L3 support for Taco Bell, KFC, and RSC, resolving technical issues and user queries
• Managing vendor tickets for hardware and software issues, ensuring efficient resolution
• Managing Hexnode Mobile Device Management for device configuration and troubleshooting
• Maintaining and updating menu board content via Vital Cast/ Fusion Signage
• Configuring iPads for optimal functionality in Taco Bell & KFC operations
• Conducting IT inventory auditing for asset tracking and policy compliance
Sydney, Australia | 02/2021 - 06/2023
• Developed secure web applications with React, WordPress, and PHP
• Designed database schemas and optimized backend systems
• Integrated third-party APIs and optimized hosting environments
• Delivered full-cycle solutions from design to technical support
Sydney, Australia | 03/2017 - 02/2018
• Built applications using JavaScript, PHP, and jQuery
• Created interactive 3D websites with Three.js
• Integrated APIs and optimized site performance
Melbourne, Australia | 01/2015 - 01/2016
• Provided system and network support across enterprise IT environments
• Managed SQL databases and resolved data integrity issues
• Generated IT performance reports and contributed to service improvements